We offer full online help, please scroll down to see the desired help sections.

If there is something specific you need to know and cannot find the information below, then please do not hesitate to call us anytime from 8am til 8pm on 0845 166 2314

How to Place an Order
When you have a account opened, then orders can be placed via email, phone or fax.

If you do need to contact us, please use the following contact information:

Sales Contact Details:
Sales Phone - 0845 166 2314 - Monday-Friday, 8am-8pm
Sales Fax - 0845 166 2315
Sales Email - sales@Saffron4Batteries.Co.Uk
Postal Address - Saffron Electronics Ltd., 16 Field Street, Cannock, Staffs. WS11 5QP
Collection - Monday-Friday, 8am-6pm

Quality Assurance
Saffron Electronics Ltd supplies a broad range of electronic and electrical components to a wide customer base including industrial and educational (via Saffron4Batteries) establishments. The Saffron Quality Management system implemented is intended to ensure that we consistently identify, meet, or exceed our customers' requirements.

Terms & Conditions
Please refer to the Terms and Conditions Page

Returns Policy
If a product becomes faulty during the guarantee period, then we will arrange to have the unit repaired where possible or replaced if this cannot be done. In some cases you may wish to return items for other reasons, in which case we will be happy to assist, though in some instances a handling charge may apply to cover re-stocking costs. Our sales staff will be able to advise you whether these apply during your call.

Please note that with the exception of faulty items, we will not accept the return of opened or used products, we can only accept back items that are in saleable condition.

If you do need to return an item to us, it will make the process much quicker and more efficient if you follow these steps:

• Contact our sales staff who will advise you of what needs to be done and what actions are being organised to resolve your query.
• If a return is to be made, ensure that the goods are packed securely to avoid damage during transit.
• Enclose a copy of the respective “Delivery Note” where possible or your account details if not. Advise the reason for the return and the required action, i.e. credit or replacement. (This will help to identify your account and ensure that the required actions are taken).

You may return faulty or damaged items to us at your expense and we will refund the cost, but only up to a maximum of £5.00, (our carrier cost). We will not refund the cost of postage for items that are not faulty or damaged unless otherwise agreed by us.

Delivery & Payment
All Orders are subject to a £4.95 (+VAT) delivery charge. Export orders to countries outside the UK have a minimum order value of £250.

We will despatch your goods by First Class post or Carrier to UK-based customers. Goods are normally despatched on day of receipt of order (subect to stock availability). Carriage, unless otherwise shown, is charged at £4.95 (+VAT) on all orders.

We accept payment by Postal Order, Cheque or PAYPAL. We also accept payment on credit account - for all educational establishments, your account is already open and ready use, just contact a member of our sales staff and they will give you the relevant details. (Monday-Friday, 8am-8pm